{"id":4871,"date":"2020-05-27T10:19:53","date_gmt":"2020-05-27T14:19:53","guid":{"rendered":"https:\/\/fallsavenueresort.com\/?page_id=4871"},"modified":"2022-02-28T14:28:35","modified_gmt":"2022-02-28T19:28:35","slug":"our-commitment-to-you","status":"publish","type":"page","link":"https:\/\/fallsavenueresort.com\/our-commitment-to-you\/","title":{"rendered":"Our Commitment to You"},"content":{"rendered":"

As our Hotels, Restaurants and Attractions welcome guests, we would like to take a moment to re-confirm our commitment to you and your experience.<\/p>\n

Mandatory Mask By-Law<\/h4>\n

Per Provincial guidelines, face coverings are required in all public areas.<\/p>\n

Flexible Cancellation<\/h4>\n

We are pleased to offer a cancellation policy that provides our guests with flexibility. As plans can change quickly we want our guests to feel comfortable when booking a stay.\u00a0 Guests can now cancel up to 48 hours prior to arrival without penalty at Skyline Hotel & Waterpark, Clifton Victoria Inn at the Falls, and up to 24 hours before arrival at the Sheraton Fallsview and Crowne Plaza.<\/p>\n

Contactless Services<\/h4>\n

For the safety of our guests and staff, our hotels are now cashless.\u00a0 Credit card and debit card payments are acceptable forms of payment.<\/p>\n

Restaurant Safety<\/h4>\n

View Massimo’s Italian menu<\/a><\/p>\n

View Dining Options<\/a><\/p>\n

Guest Amenities<\/h4>\n

Some facilities and amenities may have limited hours and availability, please contact the hotel directly for up to date information.<\/p>\n

Commitment to Cleanliness<\/h4>\n

While we have always placed an emphasis on cleanliness in our Resort, we have added new protocols and processes that follow expert recommendations and are designed to ensure a safe environment for both you and our associates.<\/p>\n

Our commitment also includes constant monitoring and the evolution of the health and safety practices put into place as necessary.<\/p>\n

\n
\n

Public Spaces<\/strong><\/p>\n

We have increased the frequency of cleaning in our high-traffic areas and public spaces throughout the Resort. Guests are likely to see dedicated staff in these areas using recommended cleaning products.<\/p>\n<\/div>\n

\n

Hand Sanitizer<\/strong><\/p>\n

Hand sanitizing stations are available at our hotel entrances, front desks, elevator banks and meeting spaces.<\/p>\n<\/div>\n

\n

Guest Rooms<\/strong><\/p>\n

Our Housekeeping staff is following elevated and rigorous cleaning protocols that include a thorough cleaning of all surfaces with hospital grade disinfectants.<\/p>\n<\/div>\n

\n

New Cleaning Technologies<\/strong><\/p>\n

We are testing ultraviolet light technology for sanitizing guest keys and devices shared by associates.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

As our Hotels, Restaurants and Attractions welcome guests, we would like to take a moment to re-confirm our commitment to you and your experience. Mandatory Mask By-Law Per Provincial guidelines, face coverings are required in all public areas. 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