As our Hotels, Restaurants and Attractions welcome guests, we would like to take a moment to re-confirm our commitment to you and your experience.
Ontario’s Proof of Vaccination Mandate
The provincial proof of vaccination mandate comes into effect September 22, 2021. While proof is not required to stay at a hotel, it is required for guests 12 or older when dining indoor at restaurants, and at attractions and hotel amenities. Learn more
We are pleased to offer a cancellation policy that provides our guests with flexibility. As plans can change quickly we want our guests to feel comfortable when booking a stay. Guests can now cancel up to 48 hours prior to arrival without penalty at Skyline Hotel & Waterpark, Clifton Victoria Inn at the Falls, and up to 24 hours before arrival at the Sheraton Fallsview and Crowne Plaza.
For the safety of our guests and staff, our hotels are now cashless. Credit card and debit card payments are acceptable forms of payment.
Some facilities and amenities may have limited hours and availability, please contact the hotel directly for up to date information.
Commitment to Cleanliness
While we have always placed an emphasis on cleanliness in our Resort, we have added new protocols and processes that follow expert recommendations and are designed to ensure a safe environment for both you and our associates.
Our commitment also includes constant monitoring and the evolution of the health and safety practices put into place as necessary.
We have increased the frequency of cleaning in our high-traffic areas and public spaces throughout the Resort. Guests are likely to see dedicated staff in these areas using recommended cleaning products.
Hand sanitizing stations are available at our hotel entrances, front desks, elevator banks and meeting spaces.
We ask guests to follow social distancing guidelines and have installed signage in public spaces as a reminder. We have also added partitions at check-in as an added precaution for you and our associates.
Our Housekeeping staff is following elevated and rigorous cleaning protocols that include a thorough cleaning of all surfaces with hospital grade disinfectants.
New Cleaning Technologies
We are testing ultraviolet light technology for sanitizing guest keys and devices shared by associates.